At CBtechnologies we strive to deliver high-quality technology solutions and ensure client satisfaction. This Refund & Return Policy explains the circumstances under which refunds, cancellations, or service returns may be considered.
By engaging our services, you agree to this policy.
General Policy Overview
Due to the customized and service-based nature of our offerings, refunds and returns are limited and handled on a case-by-case basis. All payments made to CBtechnologies are subject to the terms outlined below.
Web Design & Development Services
i. Project Initiation Fees
- Advance or project initiation payments are non-refundable once work has commenced.
- These fees cover consultation, planning, design concepts, and resource allocation.
ii. Project Cancellation by Client
- If a client cancels a project before work begins, a partial refund may be issued after deducting administrative costs.
- If cancellation occurs after development has started, no refund will be issued for work already completed.
iii. Unsatisfactory Work
- Clients must report concerns in writing within the agreed revision or review period.
- CBtechnologies will make reasonable efforts to correct issues according to the project scope.
- Refunds will not be issued for dissatisfaction arising from changes in client preferences or scope creep.
SEO (Search Engine Optimization) Services
Due to the nature of SEO services:
- SEO fees are non-refundable once services have commenced.
- No refunds will be issued for:
- Ranking fluctuations
- Traffic changes
- Algorithm updates by search engines
- SEO performance depends on multiple external factors beyond our control.
If SEO services are prepaid and canceled before the start date, a partial refund may be considered after deducting administrative or setup costs.
Hotel Management System (HMS)
i. Software & System Deployment
- Payments made for HMS setup, customization, or licensing are non-refundable once installation or configuration begins.
- System demos, trials, or previews (if provided) are intended to help clients evaluate suitability before purchase.
ii. Subscription & Maintenance Fees
- Subscription or maintenance fees are non-refundable once the billing cycle has started.
- Clients may cancel future renewals by providing written notice according to the agreed contract terms.
Support & Maintenance Services
- Fees paid for support, maintenance, or technical assistance are non-refundable once services are rendered.
- Unused support hours or plans do not qualify for refunds unless explicitly stated in a written agreement.
Delays & Force Majeure
CBtechnologies shall not be held liable for delays or non-performance caused by:
- Client’s failure to provide required information or approvals
- Internet, hosting, or third-party service interruptions
- Events beyond our reasonable control (force majeure)
Such situations do not qualify for refunds.
Chargebacks & Payment Disputes
Clients are encouraged to contact CBtechnologies directly to resolve billing concerns. Unauthorized chargebacks:
- May result in immediate service suspension
- May incur additional administrative or legal costs
Exceptions
Any exceptions to this Refund & Return Policy must:
- Be agreed upon in writing
- Be signed or acknowledged by both parties
Verbal agreements are not considered valid.
Policy Changes
CBtechnologies reserves the right to modify this Refund & Return Policy at any time. Changes will take effect upon posting on our website with a revised effective date.
Contact Us
If you have questions regarding refunds, cancellations, or returns, please contact:
CBtechnologies
Email: support@cbtechs.com